if you ever read older, like 10years older, literature and then you read something new you can see how the wording has changed
from patients to clients.
I don´t like it
I refuse to call patients clients. If I wanted to work in customer service I would just take over Starbucks instead of sacrificing my life to medicine. I’d get free coffee that way too.
It worries me a little only because, with the tech available today, patients are already doing their own ‘research’ (which is great, in and of itself) and going to medical professionals with a set goal of what they believe is the best treatment; without the understanding and skills tempered by years of clinical training. It’s increasing the rate of doctor shopping, patients demanding specific, and sometimes harmful interventions, or trying medication that is not prescribed, while also increasing doctor mental health issues and workload. Calling them clients is like saying ‘I am here to provide you with what you like’ rather than ‘You are my patient and in my care’. Furthermore, visiting a doctor is not a commodity. You shouldn’t be able to pick what you want and pay for it like a client. You should be guided and informed with continued care. You should be able to trust your doctor, not be worried they want your money. I understand that it can imply a power imbalance, but calling them ‘patients’ indicates that they are not there to get what they want, but what they need.